Account deletion and data requests

Delete your Pocket Port account and cloud data. You can start a request here even if you no longer have the app. This page is operated by NOT NORMAL SERVICOS DIGITAIS LTDA.

Send your request

1. Email hello@agencianotnormal.com with the subject Pocket Port — account deletion.
2. If you linked Google sign-in, send the request from that Google email address where possible. Tell us that you want your Pocket Port game account and associated cloud data deleted.
3. If you did not link Google, tell us whether you still have the game and whether you made purchases. We will explain how to verify the matching game account. A Google Play order number may help if you have one; do not send passwords, full purchase tokens, payment-card numbers or identity documents unless specifically needed and requested through an appropriate process.

Write a deletion request

Opening this button creates an email draft. Send the email to submit the request. If no email application opens, copy the address into your usual email service. You can write in Portuguese, English or Spanish.

What happens next

We review the request and verify that it belongs to the account before taking action. We may ask for limited additional information to locate an anonymous game account. We reconcile outstanding purchases before final deletion and explain any delay. We respond within the deadlines required by applicable law and tell you when the request is completed, or explain any legitimate exception. A request is not completed simply because the app was uninstalled.

What is deleted

• The Pocket Port Firebase game identity and Google-link association held for the game.
• The account's cloud-saved gameplay profile, including levels, wallet, boosters and saved board.
• Raw purchase tokens and personal account identifiers from settled grant records, and other eligible service and support records.

Deleting the game account does not delete your Google account. It can prevent restoring progress or entitlements through that game account. Local progress may remain on your phone until you clear the app's storage or uninstall.

Records that may need to remain

Outstanding purchases are settled or refunded before we complete deletion. We remove raw purchase tokens and personal account identifiers from grant records once reconciled. We keep only minimal coded revoked-grant records and a security lock while needed to stop the same purchase from being credited again. A hash or coded key is not automatically anonymous. We keep a completion receipt for 30 days after completion and then remove it through reviewed cleanup. We explain any justified legal exception or longer provider-held retention in our response. Google's independent payment records, provider logs and backups follow their own policies and obligations. Deletion is not an automatic refund request.

Purchasing data held by Unity IAP

Unity IAP separately handles purchase events and related technical information. For IAP data Unity processes for Pocket Port, send us your request so we can verify it and instruct Unity. For data Unity controls independently, contact unity-iap-contact@unity3d.com directly. Unity says these requests are handled manually; deleting your Pocket Port account does not automatically erase Unity-held records.

Advertising data held by Unity

If you opted in to Unity Ads, Unity may hold advertising data separately from your Pocket Port account. Our account deletion does not itself erase Unity's records. Use the Data Privacy control in a Unity ad or the request options in Unity's game-player privacy policy to address Unity-held data.

Other privacy requests

You can also use the same email for access, correction, portability or questions about data use. State which request you want. Read the Pocket Port privacy policy.